Returns and Policies
It all started when...
I will ship anywhere!
The costs of Canada posts can be quite high, even for small items. Thickness is a big factor in the cost, not just the weight. So a small item may cost just about the same to ship as 5 small items together... Combine shipping and save!
Items will be shipped between 3-5 business days.
Most items will be shipped via air mail. Unfortunately, the costs of Canada Posts are quite high, and overseas shipping (outside of Canada & US) is not always air but ground. Also, that does not always give me a tracking number. This shop will not be held responsible for items lost in the mail. Please convo me if you'd like to know the cost for air or tracking for your location.
Items that include tracking will be clearly marked.
With the recent addition of some higher end crystal specimens I now offer in my shop, I can understand that you may prefer to have tracking. if you are concerned with this and require a tracking number or faster shipping, you can send me a convo and I will be happy to find out how much the shipping would be for the item you are interested in.
**Again, neither this shop nor I personally will be responsible for lost items in the mail.**
Refunds and Exchanges
I am not responsible for items lost in the mail. Typically, Canada Post does not provide a tracking number for most types of parcels, and tracking make the shipping a lot more expensive. But if you require a tracking number, please convo me about the items you are wanting to order and I'd be happy to find out for you what your shipping with tracking would cost.
I like happy customers! Please convo me if there is any issues with your order, I will do my best to fix it! A CONVO about your dissatisfaction allows me to address the issue. Please make contact with me BEFORE trying to problem solve with negative feedback.
No refunds are made for buyer’s remorse or for failure to read or understand the listing description.
I can not accept returns or issue refunds on custom orders.
I do my very best to describe items thoroughly, including the size, color and measurements. I will not refund for size or color issues.
Ask about sizing, color and for more pictures if you are uncertain about an item before purchase.
Additional policies and FAQs
I love custom orders! Please convo me and I will get back to you as soon as possible!
While personally I wholly believe in crystals healing "powers", I do not make any claims to the effectiveness of their abilities. Crystal healing is meant as a self-help tool.
The descriptions provided are for that purpose, and are not intended as replacement of medical advice or treatment.